Here are some of my projects…

2023-24

Westpac New Zealand

Deposit Compensation Scheme

Research | UX | Journey map | User Testing

I worked closely with researchers and content designers to identify impacted journeys and products. I co-facilitated workshops, synthesised user and business needs, and led ideation, prototyping, and user testing with both customers and bankers

My Role
Senior Experience Designer

Team
Myself
Head of Enterprise Design
Head of Research x1
UX Researcher x1
Content Designer x1

2023

Westpac New Zealand

Westpac One App

Design strategy | App Design | Design System | User Testing

Developed a redesign strategy for the Westpac One mobile app, focusing on modernising the online banking experience, improving usability, and integrating advanced safety and security measures to ensure user trust.

My Role
Senior Experience Designer

Team
Myself
Head of Channel Design
Jr. Experience Designer x1

2021-22

Westpac New Zealand

Business Lending

E2E Journey | Experience Maps | UX | User Testing

I led the experience design, working closely with the service designer to co-create experience maps and journey maps. I co-facilitated workshops, drove ideation, and led prototyping and user testing with customers to ensure the designs met their needs.

My Role
Senior Experience Designer

Team
Myself
Service Designer

2017-19

Spark New Zealand

BroadBand - Redesign

E2E Journey | Research | Journey Maps | Prototyping | User Testing

Conducted research and redesign of broadband customer journeys, including ordering a new connection and moving house, to reduce friction and simplify steps. Created experience and journey maps, co-facilitated workshops, and led ideation, prototyping, and user testing with customers to deliver seamless experiences

My Role
Senior Experience Designer

Team
Myself
CX Designer

2017-19

Spark New Zealand

MySpark Business

Design strategy | Product Design | Design System | User Testing

My Spark Business is a self-service portal for B2B, B2C, and government customers to manage Spark New Zealand products and services. As the sole designer for My Spark Business, I led and managed research, design planning, and workshops to align stakeholders from various departments, ensuring a seamless and user-focused experience

My Role
Design Lead

Team
Myself
Jr. CX/UX Designers

2015-16

Fastfilmz India

Fastfilmz -App

Design strategy | App Design | Design System | User Testing

I designed a visually appealing and intuitive app for both iOS and Android platforms, aligning with user preferences and expectations. I independently managed most of the workload, including developing a new design vision, creating wireframes, conducting rapid user testing, and iterating designs based on feedback.

My Role
Design Lead

Team
Myself
Chief Design Officer

2015

Fastfilmz India

Fastfilmz - a brand story

Design Strategy | Branding | Brand Identity | Visual Design

Crafted a brand identity that reflects the dynamic essence and diverse content offerings of Fastfilmz's Android and iOS apps. The app's name inherently embodies its core mission: Streaming HD Movies on smartphones, even under challenging bandwidth conditions

My Role
Design Lead

Team
Myself
Chief Design Officer