Here are some of my projects…
2023-24
Westpac New Zealand
Deposit Compensation Scheme
Research | UX | Journey map | User Testing
I worked closely with researchers and content designers to identify impacted journeys and products. I co-facilitated workshops, synthesised user and business needs, and led ideation, prototyping, and user testing with both customers and bankers
My Role
Senior Experience Designer
Team
Myself
Head of Enterprise Design
Head of Research x1
UX Researcher x1
Content Designer x1
2023
Westpac New Zealand
Westpac One App
Design strategy | App Design | Design System | User Testing
Developed a redesign strategy for the Westpac One mobile app, focusing on modernising the online banking experience, improving usability, and integrating advanced safety and security measures to ensure user trust.
My Role
Senior Experience Designer
Team
Myself
Head of Channel Design
Jr. Experience Designer x1
2021-22
Westpac New Zealand
Business Lending
E2E Journey | Experience Maps | UX | User Testing
I led the experience design, working closely with the service designer to co-create experience maps and journey maps. I co-facilitated workshops, drove ideation, and led prototyping and user testing with customers to ensure the designs met their needs.
My Role
Senior Experience Designer
Team
Myself
Service Designer
2017-19
Spark New Zealand
BroadBand - Redesign
E2E Journey | Research | Journey Maps | Prototyping | User Testing
Conducted research and redesign of broadband customer journeys, including ordering a new connection and moving house, to reduce friction and simplify steps. Created experience and journey maps, co-facilitated workshops, and led ideation, prototyping, and user testing with customers to deliver seamless experiences
My Role
Senior Experience Designer
Team
Myself
CX Designer
2017-19
Spark New Zealand
MySpark Business
Design strategy | Product Design | Design System | User Testing
My Spark Business is a self-service portal for B2B, B2C, and government customers to manage Spark New Zealand products and services. As the sole designer for My Spark Business, I led and managed research, design planning, and workshops to align stakeholders from various departments, ensuring a seamless and user-focused experience
My Role
Design Lead
Team
Myself
Jr. CX/UX Designers
2015-16
Fastfilmz India
Fastfilmz -App
Design strategy | App Design | Design System | User Testing
I designed a visually appealing and intuitive app for both iOS and Android platforms, aligning with user preferences and expectations. I independently managed most of the workload, including developing a new design vision, creating wireframes, conducting rapid user testing, and iterating designs based on feedback.
My Role
Design Lead
Team
Myself
Chief Design Officer
2015
Fastfilmz India
Fastfilmz - a brand story
Design Strategy | Branding | Brand Identity | Visual Design
Crafted a brand identity that reflects the dynamic essence and diverse content offerings of Fastfilmz's Android and iOS apps. The app's name inherently embodies its core mission: Streaming HD Movies on smartphones, even under challenging bandwidth conditions
My Role
Design Lead
Team
Myself
Chief Design Officer